FAQ
Purchasing & Shipping
Can I return the clogs if they don’t fit?
Yes, unworn clogs can be returned for an exchange or refund. Please note that we do not cover the shipping cost for the returned shoes.
How long will it take to get my order?
Delivery time is 1 - 5 business days. We ship with UPS, USPS and other regional carriers.
What is the shipping cost?
We offer free shipping with UPS, USPS and other regional carriers.
How can I track my order?
Once the clogs are shipped you will get an email with your tracking information.
Sizing
How do I figure out my size?
Our clogs are sized according to EU, US and UK size standards. See our size guide for conversion, and how to measure your foot length. You can also chat with our Customer Service or email us at info@troentorptoffel.sefor more information.
Do you make wide fit clogs for people with a high instep or a wide foot?
Yes, we have several models that are suitable for people with a high instep or a wide foot. Please visit our Wide fit clogs page to see models available.
What clogs do you recommend for people with narrow feet?
For narrow feet we recommend models with a padded instep like Rembrandt, Monet, O’Keefe, 4 Star Chef, Johansson, or the Wright with padding.
Does Troentorp have different shoe lasts with different widths?
Most of our clogs are made on a regular width last but we offer some models in both regular last and our H last which has a higher instep and is a better fit if you have a high instep or a wider foot.
Product questions
Do you make vegan clogs?
Yes, we have a small collection of clogs made to meet vegan standards. Please take a look here to see our vegan leather clogs: troentorpsclogs.com/vegan-clogs
I used to wear Bastad clogs. Are these the same clogs?
Yes, we started selling under the Troentorp name in the 1990s.
How do I take care of my clogs?
It depends which type of leather your clogs are made of. Please visit the Care instructions page for how to care for your clogs. https://troentorpsclogs.com/care-instructions/
Can you make me a custom pair of clogs?
Yes, we’ll be glad to custom make you a pair of clogs in any combination you like. Please email our customer service at info@troentorptoffel.sefor more info about pricing and materials available.
Repairs
Is there a way to resole my clogs?
Please send us photos of your clogs and we will determine if it’s possible to replace the outsoles.
One of my buckles broke. Do you offer repairs?
We can send you a replacement buckle. Please email us at info@troentorptoffel.seand let us know the style and color so we can send the proper buckle.
How do I get replacement heel pads?
Please contact customer service at info@troentorptoffel.seand let us know how many sets you need.